Explore Services
Here’s what I offer to clients across the GCC and Europe
Salesforce expertise: Implementation & Optimization
1. End-to-End Salesforce Implementation
Tailored setup of Sales, Service, and Experience Clouds to match your business needs.
2. Process Optimization & Automation
Streamlining workflows with smart automation for efficiency and scalability.
3. Performance Monitoring & Continuous Improvement
Monitoring, fine-tuning, and evolving your Salesforce ecosystem for continuous growth.
Include information from the Salesforce Expertise for the Middle East section
Business Process Engineering
→ Analysis and digitalization of service workflows
→ Loyalty programs, clienteling tools, marketing automation
→ Complex integrations (CTI, ERP, Surveys, Tableau CRM dashboards)
✔️ Examples
→ Sowee (EDF): Modeled and deployed advanced service processes in Salesforce
→ Sephora: Loyalty journey mapping & client satisfaction tools (Facebook App)
→ CHANEL: Customer Care project with Amazon Connect CTI integration
Project & Portfolio Management
→ Leading multi-stream projects and programs with Agile or Hybrid methodologies
→ International delivery including offshore coordination and stakeholder alignment
→ Expertise in managing MVPs, POCs, and full production rollouts
✔️ Worked with:
TotalEnergies (Africa & Americas), IBM Bluewolf, Magellan Consulting, Galeries Lafayette
Salesforce Expertise for the Middle East
→ Strategic guidance for Salesforce CRM in the GCC region
→ CRM deployments adapted to retail, luxury, and service-focused organizations
→ Support in Arabic, French & English
✔️ Available For
UAE, Saudi Arabia, Qatar, Kuwait, remote or on-site engagements
EXPLOR FEATURES
Join The New Innovation With Technical Workforce
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Our Customer Say's
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