Projects Expertise
I’ve had the privilege to lead and contribute to successful projects at
Luxury & Retail
→ LVMH – Maison Francis Kurkdjian: Global Delivery Manager for Salesforce CRM, loyalty program, clienteling application, and CTI solutions
→ CHANEL: Lead functional designer of Customer Care platform integrated with Amazon Connect
→ Kering (GUCCI, YSL, BALENCIAGA, BOTTEGA VENETA): Secior Business Analyst & Project Manager for multi-brand rollout of Service Cloud
→ Sephora: Managed Salesforce enhancements across Europe, Asia, Middle East
→ Galeries Lafayette: Project Management Office for portfolio planning (budget/resource tracking)
Telecom & Contact Center
→ Eutelsat (Satellite Telecom): Delivered a global CRM implementation across Europe, USA, and Mexico, built on Salesforce Sales Cloud and integrated with SAP via Magic XPI
o Lead business workshops, functional analysis, and rollout
o Designed data flows and oversaw technical delivery offshore
o Delivered global CRM governance and system cutover
Banking & Finance
→ Société Générale (Morocco): Migration and redesign of CRM Oracle and banking systems (Oracle, Delta ERP, Monétique)
Consulting & Technology
→ IBM Bluewolf: Designed and delivered global Salesforce Core Model (France, USA, Australia)
→ Magellan Consulting / Comforth: Salesforce delivery for Swiss Life REIM, Eutelsat, Oney Bank
→ OB&C Consulting : XXXX
Energy
→ TotalEnergies: Product Owner for Service Cloud MVP deployment across Africa and Americas
→ Sowee by EDF: Designed and deployed Salesforce processes for service & marketing teams
Thanks to Nabil’s leadership, we delivered a scalable Salesforce platform for our international CRM needs — with seamless SAP integration.
— IT Director, Eutelsat
What I Do Best (détail orienté compétences)
Here’s exactly what I bring to your organization
Strategic Business Analysis
→Leading discovery workshops to capture business needs
→ Translating requirements into Salesforce-compatible solutions
→ Writing clear user stories, specifications, and test cases
Salesforce Architecture & Build
→ Multi-cloud experience: Sales Cloud, Service Cloud, Experience Cloud, Tableau CRM
→ Data model design, automation flows, dashboards & surveys
→ Integration of CTI systems like Amazon Connect
→ Expertise with release management, testing, and deployment
Agile Project Delivery
→ Product Owner mindset with JIRA, Confluence, Roadmaps
→ MVP definition, sprint planning, backlog grooming
→ Coordinating offshore & onshore dev teams
→ Delivering scalable solutions within budget & timelines
Digital Transformation & CRM Strategy
